Ladies and gentlemen: As you all know: because of the advantages of low cost, easy copying, and little dependence on the operating environment, telemarketing has become the first choice and tool for many salespeople, and it also plays a pivotal role in terminal promotion. So, how to improve the success rate of telemarketing?
1. Rejection is the beginning
How to persuade customers again when rejected?
1. "I'm not interested"
Yes, I fully understand that it is impossible for you to be interested right away. It is very natural for you to have doubts and questions. Let me explain it to you. What is the right day of the week? Is it morning or afternoon?
2. "I don't have time"
I understand, I also feel that time is not enough, but in just three minutes you will believe that this is an issue that is absolutely important to you, and I also have some small recipes on time management that may help you plan your time better , to better save your time so we can visit you on Monday morning or Tuesday afternoon?
3. "I'm not free now"
So when would it be more convenient for me to call you next time?
4. "How about sending me the information?"
Sir, our materials are all well-designed outlines and drafts, which must be matched with the appropriate instructions from the staff. You'd better come and take a look on Monday or Tuesday. Do you think morning or afternoon is better?
5. "To make a decision, I have to talk to my partner/family first."
I totally understand sir, when can we talk with your partner/family?
6. "I have to think about it first"
Sir, haven't we already discussed the relevant key points? Let me ask bluntly: What are your concerns?
7. "I want to think about it, think about it, and call you next week"
You are welcome to call, it would be a blessing to receive a call from you, sir, do you think it would be easier? I suggest that I call you later on Wednesday afternoon, or do you think it would be better on Thursday morning? it is good?
8. "I need to discuss with my wife first"
Well, sir, very good idea, can you ask your wife to talk, how about this weekend?
2. Successful 1-minute opening remarks
1. It is very important to greet and greet each other cordially before the customer speaks.
2. Self-introduction is a natural process and should be simple and clear.
3. When expressing your intention, you must create a good atmosphere of "I brought you good news", the language should be simple, and avoid too much foreshadowing.
4. The last thing is to show the value and start asking, try not to delay the customer too much time.
A good starter should follow these principles:
1. Ask more questions and less statements. When asking questions, ask questions that the other party is interested in.
2. Use polite language and fully respect each other.
3. Have a sense of innovation, don't let your language pale.
4. Grasp the initiative of the conversation, and can continue to arouse the interest of the other party.
3. Talking skills that make customers irresistible
1. Knock on the door with money
Almost all people are interested in money, and ways to save and make money can easily arouse the interest of customers.
2. Sincere praise from the heart
Everyone loves to hear good things, and telemarketing list customers are no exception. Therefore, compliments are a great way to approach customers.
3. Use curiosity
Curiosity is one of the basic motives of human behavior. Exploration and curiosity are the nature of ordinary people. For mysterious and mysterious things, they are often the objects of attention that everyone is familiar with.
4. Borrow a third person to get attention
Tell the customer that a third party (the customer's relatives and friends) asked you to come to him.
5. Take famous companies or people as examples
People's buying behavior is often influenced by other people. If the salesman can grasp the psychology of the customer and make good use of it, he will definitely receive good results.
