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Code Of Conduct

This is the official members code of conduct as prescribed by Ride HOVR Corporation. This is the expectation of all drivers who are paying their membership and providing a service to the community. 

Welcome to the HOVR team!

As a driver, you play a crucial role in our mission to provide safe, reliable, and exceptional transportation services. This Code of Conduct outlines the standards and expectations we have for our driver partners to ensure a positive experience for both drivers and riders.

Professionalism and Respect

  1. Courtesy and Politeness: Always greet riders with a smile and be courteous throughout the ride. Address any rider concerns with professionalism and patience.

  2. Respect for All: Treat all riders and colleagues with respect, regardless of their race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law.

  3. Dress Code: Maintain a neat and professional appearance. Adhere to the dress code guidelines provided by HOVR to present yourself in the best possible manner.

Safety and Compliance

  1. Vehicle Standards: Ensure your vehicle is clean, well-maintained, and meets all safety standards and requirements set by HOVR and local regulations.

  2. Driving Laws: Follow all traffic laws, drive safely, and avoid any actions that could lead to dangerous situations or accidents.

  3. No Substance Abuse: Do not consume alcohol or drugs that impair your ability to drive or operate your vehicle safely.

Communication and Behavior

  1. Confidentiality: Respect the privacy of riders by not sharing personal information or details of their trips.

  2. Appropriate Conduct: Avoid inappropriate behavior, comments, or gestures. Do not engage in conversations that could be considered offensive or unwelcome.

  3. Professional Communication: Use clear and professional language when communicating with riders. Avoid engaging in personal phone calls or text messages during rides.

Service Excellence

  1. Punctuality: Strive to arrive at the pickup location on time. Inform riders of any delays or issues as soon as possible.

  2. Assistance: Offer assistance with luggage or mobility aids when needed, ensuring a seamless experience for riders.

  3. Feedback and Improvement: Be open to feedback from riders and HOVR. Use feedback as an opportunity to improve your service continually.

Reporting and Response

  1. Incident Reporting: Immediately report any accidents, safety incidents, or significant rider complaints to HOVR. Your prompt response helps us address and resolve issues efficiently.

  2. Compliance with Investigations: Cooperate with any investigations or inquiries from HOVR regarding service quality, safety incidents, or compliance with this code.

Commitment to Excellence

Your adherence to this Code of Conduct is essential in building trust with riders and ensuring the success of HOVR. We are committed to supporting you in providing outstanding service and maintaining a positive, respectful, and safe environment for everyone.

Compliance with Policies: Adhere to all HOVR policies, including the Intoxicating Substance Policy and any other regulations designed to ensure the safety and satisfaction of riders and drivers alike.

 

Ambassador of HOVR: As a driver, you represent HOVR's brand and values. Your conduct should reflect the high standards we aspire to deliver, contributing to a positive reputation and fostering loyalty among riders.

Thank you for being an integral part of HOVR. Together, we will set new standards for excellence in ridesharing and create memorable experiences for our riders.

Below is a list of some of the policies at HOVR: 

  1. Driver Onboarding and Training:

    • Background checks and driving record verification.

    • Training on customer service, safety protocols, and company policies.

    • Regular performance evaluations and re-training.

  2. Vehicle Requirements and Inspections:

    • Specifications for vehicle age, condition, and safety features.

    • Regular vehicle inspections and maintenance requirements.

    • Cleanliness and hygiene standards for vehicles.

  3. Safety and Security:

    • Zero-tolerance policy for drugs and alcohol.

    • Guidelines on dealing with emergencies and reporting accidents.

    • Real-time ride tracking and safety features for riders and drivers.

  4. Rider Conduct:

    • Code of conduct outlining acceptable and prohibited behavior for riders.

    • Policies on handling disruptive or dangerous riders.

    • Procedures for riders to report issues or complaints.

  5. Driver Conduct:

    • Code of conduct outlining expectations for driver behavior, including professionalism, courtesy, and non-discrimination.

    • Reporting mechanisms for drivers to report safety concerns or incidents.

  6. Non-Discrimination Policy:

    • Clear stance against discrimination based on race, ethnicity, gender, sexual orientation, disability, or any other characteristic.

    • Procedures for addressing and resolving discrimination complaints.

  7. Data Privacy and Security:

    • Policies on the collection, use, and sharing of personal data.

    • Measures to protect user data and ensure compliance with relevant data protection laws.

  8. Accessibility:

    • Policies ensuring services are accessible to individuals with disabilities.

    • Guidelines for accommodating service animals and mobility devices.

  9. Pricing and Payments:

    • Transparent pricing policies, including fare calculation and any additional fees.

    • Secure and reliable payment processing systems.

  10. Insurance and Liability:

    • Requirements for driver insurance coverage.

    • Company insurance policies to cover riders and drivers in case of accidents.

  11. Feedback and Complaints:

    • Procedures for riders and drivers to provide feedback or file complaints.

    • Mechanisms for reviewing and addressing feedback and complaints.

  12. Regulatory Compliance:

    • Policies ensuring compliance with local, state, and federal transportation regulations.

    • Procedures for ongoing monitoring and adaptation to regulatory changes.

  13. Technology Use:

    • Guidelines for the appropriate use of the rideshare platform and technology.

    • Policies on software updates, maintenance, and technical support.

  14. Health and Environmental Policies:

    • Guidelines to promote health safety, especially relevant in the context of public health crises.

    • Initiatives or policies to minimize the environmental impact of ridesharing operations.

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