A trip is missing from my history

Issue

A trip you expected to see is not showing in your trip history.

Possible reasons

• The trip is still processing
• The trip was cancelled rather than completed
• There is a sync delay
• You may be signed into the wrong account

What to do first

1. Refresh the app
2. Confirm you are signed into the correct account
3. Wait a short time and check again
4. Review whether the trip may have been cancelled instead of completed

Still need help?

Contact Support and include:

• Approximate pickup time
• Approximate dropoff time
• Pickup and dropoff locations
• The amount charged if any