Driver payout troubleshooting

Issue

You expected a payout, but the funds have not arrived.

What to check first

Before contacting support, confirm:

• Your banking onboarding is fully complete
• Your bank account details are correct
• Your Service Agreement was signed
• The payout period has already closed
• The trips appear correctly in your earnings history

Common reasons for payout delays

• Banking onboarding was incomplete
• The bank account on file is incorrect
• The payout is still processing
• Trips are still being finalized in the system

What to do next

1. Open the Driver App
2. Go to Account
3. Tap Earnings
4. Confirm the trips are present
5. Review the expected payout period

Still need help?

Contact Driver Support and include:

• Your account email
• The expected payout date
• The amount you expected
• A screenshot of your earnings page if possible