Duplicate charge or unknown charge on my account

Duplicate charge or unknown charge on my account

If you see a charge on your account that you don't recognize, or if it looks like you were charged twice for the same trip, we can help investigate.

What to check first

• Review your trip history in the Rider App to see if the charge matches a completed trip.
• Check for authorization holds — some charges appear temporarily before the final amount is settled.
• Look for cancellation fees — a separate charge may appear if a trip was cancelled after the grace period.

How to report the issue

If the charge still looks incorrect, please contact Support and include:

• The amount of the charge
• The date and time of the charge
• The last 4 digits of the payment method used
• Whether you recognize the related trip

Important: Do not send your full card number or security code. We will never ask for these details.

Still need help?

If you suspect fraud or an unrecognized charge, contact Support immediately. These cases are always escalated to our Trust & Safety team for priority review.