App Issues & Troubleshooting

How to report a bug or suggest an improvement

Objective
Help users report app bugs or suggest feature improvements by creating a support ticket.

Procedure

  1. Open the HOVR App.

  2. Go to the Support section (usually found under "Help" or "Chat Support").

  3. Select “Report a Bug or Suggest an Improvement.”

  4. Fill in the form with the following details:

    • A clear description of the issue or idea

    • Steps to reproduce the bug (if applicable)

    • Device type and app version

    • Screenshots (optional but helpful)

  5. Submit the ticket. You’ll receive a confirmation message once it’s logged.

Our support and product teams review every submission. For urgent bugs affecting your ride experience, please contact Support via in-app chat.

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