How to report incorrect pickup, dropoff, or trip time details

Issue

The pickup location, dropoff location, pickup time, or dropoff time on your trip details looks wrong.

What may cause this

• GPS inaccuracy
• A pin placed in the wrong location
• A sync issue
• A system or map error

What to do

Contact Support and include:

• The trip date
• The detail that appears incorrect
• What the correct detail should be
• A screenshot if available

Important

Support may need to compare your receipt against the trip record before confirming any correction.