How to update a rejected or expired driver document

How to update a rejected or expired driver document

If a document in your driver application was rejected or has expired, you will need to submit an updated version before your account can be activated or remain active.

Steps to resubmit a document

1. Review the rejection reason in your Driver App or onboarding portal to understand what needs to be corrected.
2. Gather the correct replacement file.
3. Return to your onboarding flow in the Driver App.
4. Upload the updated version of the document.

Before resubmitting, confirm that the document is:

• The correct document type
• Readable and not blurry or cut off
• Complete (all pages included if applicable)
• Current and not expired
• Matching the name on your HOVR account

Still need help?

If you have resubmitted the correct document and it is still being rejected, contact Support with your account email and a description of the document and the issue. Our team will review it.