I was charged but my trip did not happen

Issue

You see a charge, but your trip did not take place.

What may have happened

• The trip request failed after authorization
• The charge is a temporary hold
• A cancellation fee was applied
• The trip did not complete correctly in the system

What to do

1. Check whether the trip appears in your trip history
2. Review whether the amount matches a cancellation fee or a full trip charge
3. Wait briefly in case the charge is a temporary authorization hold

Still need help?

Contact Support and include:

• The charge amount
• The date and time
• Whether the trip appears in your trip history
• A screenshot if available