Missing trip in earnings: what to do

Issue

A completed trip does not appear in your earnings.

Possible reasons

• The trip is still processing
• The trip did not complete correctly in the system
• There is a sync delay
• The trip may have been cancelled rather than completed

What to do first

1. Refresh the app
2. Check your internet connection
3. Reopen the Earnings tab
4. Confirm the trip status

If the trip is still missing

Contact Driver Support with:

• Approximate pickup time
• Approximate dropoff time
• Pickup and dropoff locations
• Rider name if visible
• Screenshot of your trip list if possible