My account may be compromised

My account may be compromised

If you believe someone has gained unauthorized access to your HOVR account, take the following steps immediately.

What to do right away

• Stop using the account until Support has reviewed it.
• Change your password if you are still able to sign in.
• Check your trip history for any trips you did not take.
• Review your payment methods for unauthorized changes.

Contact Support immediately

Please reach out to HOVR Support and include:

• The phone number and email on the account
• A description of what happened or what you noticed
• Details of any unauthorized trips or payment activity

What happens next

Account compromise reports are always escalated to our Trust & Safety team for high-priority review. We may temporarily restrict the account while investigating to protect you.

Still need help?

Contact Support through the Help Center or app. Include as much detail as possible to help us secure your account quickly.