Payment failed? What to do next

Issue

Your payment method was not accepted or your trip could not be processed because of a payment issue.

Try these steps

1. Confirm the card details are correct
2. Make sure the card has not expired
3. Try removing and re-adding the card
4. Make sure your app is updated
5. Check your internet connection
6. Try a different payment method if available

Common reasons payments fail

• Expired card
• Incorrect card details
• Temporary issuer decline
• Network issue
• Card not supported

Still need help?

Contact Support with:

• The last 4 digits of the card
• The approximate amount
• The date and time of the failed attempt

Do not send your full card number or security code.