Understanding your HOVR receipt

Objective

Understand the information shown on your HOVR receipt.

A receipt may include

• Trip date
• Pickup time
• Dropoff time
• Pickup location
• Dropoff location
• Distance and duration
• Fare portion
• Fee portion
• Taxes
• Total charged
• Payment method summary

Why totals can look different than expected

Differences are often caused by:

• Time and distance changes during the trip
• Taxes and fees
• A cancellation or no-show scenario
• Post-trip adjustments

Still need help?

If a receipt appears incorrect, contact Support and include the trip date, amount, and the detail you believe is wrong.