Why a backup payment method was charged

Why a backup payment method was charged

If you notice a charge on a payment method other than your default, it may be because your primary payment method could not be processed for the trip.

When this can happen

• Your primary card was declined (insufficient funds, expired card, or bank block).
• A temporary issue prevented processing on the selected payment method.
• You have a backup payment method on file that was used automatically.

How to prevent this

• Keep your default payment method up to date in the Rider App.
• Remove any backup payment methods you no longer want to use.
• Check that your primary card has not expired.

Still need help?

If you believe the wrong payment source was used, contact Support and include:

• The trip date
• The amount charged
• The last 4 digits of the card that was charged