Why am I not receiving ride request notifications?

Objective

Ensure you receive ride request notifications in the HOVR Driver App so you don’t miss trips.

Why this happens

If you are not receiving ride requests, it is usually because notifications are disabled on your phone or in your app settings.

Ride requests rely on:

• Push notifications

• Sound alerts

• Background app permissions

If any of these are turned off, you may not see or hear incoming trip requests.

How to Fix It (iPhone)

1. Open Settings on your iPhone.

2. Scroll down and tap HOVR Driver.

3. Tap Notifications.

4. Turn on:

   •  Allow Notifications

   •  Lock Screen

   •  Banners

   •  Sounds

5. Go back and ensure:

   •  Background App Refresh is ON

   •  Location is set to Always

How to Fix It (Android)

1. Open Settings.

2. Tap Apps → HOVR Driver.

3. Tap Notifications.

4. Turn all notifications ON.

5. Ensure:

   •  Background activity is allowed

   •  Battery optimization is disabled for HOVR

   •  Location permission is set to Allow all the time

Important

If notifications are disabled, you:

• Will not hear ride request alerts

• May miss trips

• May appear inactive in the system

We strongly recommend keeping notifications enabled while you are online.

Still Not Receiving Requests?

• Make sure the app is updated to the latest version.

• Restart your phone.

• Log out and log back into the app.

If the issue continues after checking the steps above, please contact support.