Why is my Rider account blocked or restricted?

Why is my Rider account blocked or restricted?

If you are unable to book a ride or access your account, it may have been placed under a temporary restriction.

Common reasons for account restrictions

• Security concerns: Unusual login activity or suspected unauthorized access.
• Payment issues: Outstanding balances, repeated payment failures, or disputed charges.
• Verification required: Additional identity or account verification has been requested.
• Trust & Safety review: A report or policy review triggered a hold on the account.

What to do

• Follow any instructions shown in the app.
• Complete any outstanding verification steps.
• Resolve any payment issues on file.

Still need help?

If you believe the restriction was applied in error, contact Support with your account details and a brief description of what happened. Disputed restrictions are always reviewed by our team.