Why your driver account is under review or suspended

Why your driver account is under review or suspended

If your driver account has been placed under review or suspended, it means HOVR is evaluating your account status for one or more reasons.

Common reasons for account review or suspension

• Compliance issues: A required document may be expired, missing, or under review.
• Payment or banking issues: Your payout setup may be incomplete or require updates.
• Safety concerns: A safety-related report or incident may have triggered a review.
• Trust & Safety review: Your account may be under review for policy-related reasons.

What to do

• Check your Driver App for any instructions or required actions.
• Complete any outstanding document or verification steps.
• Review your payout and banking setup for any issues.

Still need help?

If you believe the review or suspension was applied in error, contact Support with your account email and a brief summary of what happened. Disputed restrictions are always reviewed by our team.